Legal & Data Governance
Chronological compliance timeline outlining security audits, data handling procedures, and client rights under GDPR and applicable Italian data protection regulations.
Privacy Policy
1.1 Data Controller
The data controller for MarketVisionDigital is MarketVisionDigital, located at LOCALITA' CAPOLUOGO 0, 11028 VALTOURNENCHE, Italy. For any privacy-related inquiries, contact us at [email protected].
1.2 Data We Collect
We collect personal identification information (name, email address, phone number), technical data (IP address, browser type, device identifiers), and project-related information voluntarily submitted through our contact forms.
1.3 Legal Basis for Processing
Data processing is conducted under Article 6(1)(b) of the GDPR — processing is necessary for the performance of a contract or pre-contractual measures at your request. Additional processing may occur under Article 6(1)(f) — legitimate interest in improving our digital interface services.
1.4 Data Retention
Personal data is retained for the duration necessary to fulfill the stated purpose. Project-related data is retained for 24 months after the final delivery. Contact form submissions are retained for 12 months unless a contractual relationship is established.
1.5 Your Rights
Under GDPR, you have the right to access (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), data portability (Article 20), and objection (Article 21). To exercise these rights, email [email protected].
1.6 International Transfers
Data is processed within the European Economic Area (EEA). Any transfer outside the EEA will be subject to appropriate safeguards under Chapter V of the GDPR, including Standard Contractual Clauses (SCCs).
Terms of Service
2.1 Service Scope
MarketVisionDigital provides digital interface design, micro-interaction architecture, accessibility compliance, cross-browser usability optimization, and related web design services as outlined in individual project proposals.
2.2 Engagement Process
Services are initiated through our structured engagement roadmap: Discovery Brief, Design & Prototype, Build & QA, and Deploy & Orbit. Each phase requires client sign-off before proceeding to the subsequent phase.
2.3 Payment Terms
Invoices are issued at agreed milestones as specified in the project proposal. Payment is due within 14 days of invoice date. Late payments incur a statutory interest rate of 8% per annum in accordance with Italian civil code (D.Lgs. 231/2002).
2.4 Intellectual Property
Upon full payment, all deliverables including design files, source code, and prototypes are transferred to the client. MarketVisionDigital retains the right to display project work in portfolio unless otherwise agreed in writing.
2.5 Limitation of Liability
MarketVisionDigital's total liability shall not exceed the total fees paid under the relevant project agreement. We are not liable for indirect, consequential, or incidental damages arising from service delivery.
2.6 Governing Law
These terms are governed by Italian law. Any disputes shall be resolved through the competent courts of Aosta Valley, Italy. The parties agree to attempt amicable resolution before initiating formal proceedings.
Cookie Policy
3.1 What Are Cookies
Cookies are small text files stored on your device by your web browser. They enable website functionality, session persistence, and analytics tracking to improve the user experience.
3.2 Essential Cookies
MarketVisionDigital uses strictly necessary cookies for session management, CSRF protection, and cookie consent persistence. These cookies do not require consent under the ePrivacy Directive (Directive 2002/58/EC) as amended by GDPR.
3.3 Analytics Cookies
If enabled, analytics cookies collect anonymized usage data including page views, session duration, and navigation patterns. This data is processed in aggregate and cannot be used to identify individual users.
3.4 Managing Cookies
You may manage cookie preferences through your browser settings. Disabling essential cookies may impair website functionality. The cookie consent banner provides granular control over non-essential cookie categories.
3.5 Third-Party Cookies
MarketVisionDigital does not deploy third-party advertising or tracking cookies. Any third-party services integrated into project deliverables will be disclosed in the project documentation and subject to separate consent mechanisms.
Refund Policy
4.1 Cancellation Before Work Begins
If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellation must be communicated in writing to [email protected].
4.2 Cancellation During Active Project
If a project is cancelled after work has begun, payment is due for all completed milestones and any in-progress work calculated on a pro-rata basis. Completed deliverables remain the property of MarketVisionDigital until full payment is received.
4.3 Deliverable Disputes
If deliverables do not conform to the agreed project specification, MarketVisionDigital will undertake reasonable revisions at no additional cost within the original project scope. Disputes must be raised within 14 days of deliverable receipt.
4.4 Non-Refundable Items
Third-party license fees, domain registrations, hosting prepayments, and assets procured specifically for the project are non-refundable. These costs will be itemized separately in project proposals.
4.5 Refund Process
Approved refunds are processed to the original payment method within 14 business days. Refund requests are reviewed by the MarketVisionDigital compliance team and processed in accordance with Italian consumer protection legislation (D.Lgs. 206/2005).
4.6 Contact for Disputes
For any refund inquiries or disputes, contact MarketVisionDigital at [email protected] or call +39 340 9521304. We are committed to resolving all matters within 30 days of initial contact.